Shipment and returns
Delivery is done by fast courier. The package arrives directly at your address in a short time. (24 - 48 hours - working days). Shipping is free for orders over 500 lei. The shipping for orders under 500 lei is 24 lei.
Delivery around the world (Europe, North&South America, Australia, Asia, Africa) is done through Romanian post, (5-14 working days) with a shipping of 75 lei.
If the package cannot be delivered (the recipient doesn't answer the door, the specified address is wrong, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted at all, the package remains at the local courier for 3 days, after which it will be shipped back to the sender.
For the sizes which are still in the process of sewing, the delivery time is 4-5 weeks.
We are not responsible for delayed shipments, loss, destruction, deterioration, nondelivery or wrong delivery of a shipment or of a part of a shipment if it's generated by one of the following situations/conditions independent of our will:
-
roadblocks (tree falls, roks, chain collisions), landslide near de road;
-
falls of bridges, blockages of mountain tunnels, derailment of trains near the road, natural blockages, unauthorized strikes, spontaneous regional uprisings, bad weather conditions for the proper progress of proposed itinerary;
-
natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river discharges, etc.
-
humas causes: state of war, curfew, forced nationalization, revolutions, popular uprisings, etc.
-
failure to comply with orders from suppliers and third parties.